![]() ![]() However, I probably have supercharged my car less than ten times total since I've owned the Tesla. "They tried attributing part of the battery issue to supercharging. So, they told me I must pick up my car because it is 'drivable' or face incurring daily fees for the loaner vehicle." The supervisor said that, even if he did experience that issue, Tesla would still not let him warranty the battery because the diagnostic tests did not indicate any issues. Additionally, they were unwilling to take the car for a test drive under 10% battery to replicate the issue I'm having (which is the same parameter when my car died twice). I asked for the battery degradation report to see the current status of my battery but was told it was "proprietary company property" and that I was not entitled to the report (even though I own the car?). "He said that they ran more diagnostics and found that the battery was degraded, but just not to the point that Tesla will warranty a battery replacement. That answer obviously did not bring any relief to Thomas, who insisted on having a better explanation from the supervisor. To my amazement, the shop supervisor called me the next day and told me that there was nothing wrong with my vehicle." ![]() The funny thing was that the technician left the service center with a 35% charge, then turned back around and proceeded back to the service center to supercharge the car to 76% (presumably because the tech realized that they would not reach their destination based on the way the car was driving and did not want to be stranded in the road). "There, the service techs were more helpful and even offered to take the car on an extended drive to their home for the night (27 miles away). He even tried taking his Model 3 to a different service center – in Sarasota. Both times, I had my home address in the car's GPS (so the computer knew the exact distance I was traveling), and it never indicated once that I needed to stop and charge the battery."ĭespite behaving in a way his car shouldn't, Thomas has received a standard reply from Tesla: his car was "within specs." For the company, he was to blame because he did not keep his BEV above 10% charge. Again, I was left stranded in the middle of the road, and the car had to be towed to the service center. "About a week later (August 21), the same thing happened! Again, my car lost all power and completely shut down mid-drive without any warning. ![]() He did not receive any such warnings when his vehicle stopped for a second time, now theoretically with a 7% charge left, as the pictures show. An Edmunds story reinforces that "Tesla's vehicles give you plenty of warning as the end draws nigh, with multiple notifications popping up to tell you that the battery is getting low and needs to be recharged soon." Tesla's vehicles may do that, but Thomas' BEV didn't. When the charge dropped below 0%, the car would still run for a bit. It even said "all known charging locations" would quickly be out of range when the vehicle had only 5% range left. In several tests with Tesla vehicles, including one with Carwow, the driver was told to get to a charger soon. Whenever any BEV is running out of charge, it will tell the driver to stop. "When I showed them the pictures of what really happened to dispute this claim, the service advisor dismissed my concern and said to just keep the battery percentage above 10%." Thomas had his vehicle towed to the Fort Myers Tesla Service Center, where the technicians told him that the car "died simply due to insufficient charge (even though there was still about 10% battery left at the time of the incident)." I could no longer maneuver the vehicle due to a complete lack of propulsion, so my car died in the middle of the road and left me stranded." "I was driving home from work on a two-lane highway when my car suddenly (and without any warning) lost all driving power and shut down while there was still battery left on the vehicle (roughly 10%). Thomas had driven his car for 35,000 more miles with no issues until he noticed a severe range drop with the car, which led him to increase the charging limit to 95% so that he could get to work and back on a single charge, as he used to do before that. I mostly just plug in at home, but I have used the supercharger on occasion." ![]() As for supercharging, I rarely ever do it. "I used to charge my car only to 90% capacity (which was the capacity that Tesla recommended) until August 2023. As Thomas said, he never managed to drive his BEV for 272 miles on a full charge or even "anywhere close to that range." In part, that's because the Model 3 owner always strictly followed Tesla's charging recommendations. Before we get there, it is essential to describe the steps leading to this first scary situation. For the Model 3 owner, that triggered a nightmare. ![]()
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